Formulas for Demand and Assessment Metrics

[Alina-Maria_S]

Hello,

For the Demand Metrics (Cost, ROI, Size) and Assessment Metrics (Strategic Alignment, Risk) where exactly can I find the formula based on what is calculated the Rating and Normalized Value? 

Also, where can I find the formula that calculates the Demand Score? 

Thank you.

[Miguel Donayre]

Hi,

Look at this post to see how and where those values are calculated 

https://community.servicenow.com/community?id=community_blog&sys_id=51f21a83db7a2410fb115583ca96196e

[Alina-Maria_S · Accepted solution]

Thank you for the answer. I actually found this document which explains exactly how all demand metrics are calculated and which formula is used for Rating and for Normalized Value.