FTE is rounding off to zero for a resource assignment

[SUBHAM_SHAW_SN]

On generating a resource assignment with FTE being 0.01 and 0.02 , it is getting rounded off to zero for anything less than 0.03. Is this an expected behaviour ? If yes, is there a way to mitigate this ? Please help.

Thanks,

Subham

[M Iftikhar]

Hi @SUBHAM_SHAW_SN ,

This is not the expected behavior. FTE values should not be rounded to zero for fractions like 0.1 or 0.2. This usually occurs due to a system property misconfiguration or, in some cases, a known platform issue (PRB).

To address this:

1. Check System Properties: Go to sys_properties.list and review properties related to FTE or resource management (e.g., com.snc.resource_management.average_daily_fte). Incorrect values can cause unintended rounding.

2. Verify Field Dictionary: Confirm the FTE field on the resource assignment table is defined as a decimal with enough precision (scale).

3. Use Hours for Granularity: If small FTE fractions are common, assigning in hours instead of FTE can avoid rounding issues.

4. Open a Support Ticket: If the behavior continues, it’s best to log a ticket with ServiceNow, as this may align with a known PRB.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[SUBHAM_SHAW_SN]

@M Iftikhar  I couldn't find any system property of as such. I think the last way is to reach out to ServiceNow Support

[SUBHAM_SHAW_SN]

@Namita Mishra  Can you please help ?