Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

[siddharth26]

Hi all,

I want to Hide few fields in Incident form for certain groups accessing it in servicenow. how can i achieve this thorough UI policy or ACL or Business rule.

thanks

Siddharth

[Ankur Bawiskar]

Hi,

you can configure system property to hold those group sys_ids

then query sys_user_grmember with the logged in user and group

Regards
Ankur

[Kavya39]

So post creating a system property ('ABC' name) include the below change only to be done in Display BS rule logic

g_scratchpad.isMember = gs.getUser().sys_user_grmember('ABC');//system property name

[Ankur Bawiskar]

Hi,

your system property would hold comma separated sys_ids of groups

so if you want to check if user is member of any of that group then you need to have gliderecord like this

var gr = new GlideRecord('sys_user_grmember');

gr.addQuery('user', gs.getUserID());

gr.addQuery('group', 'IN', gs.getProperty('property name'));

gr.query();

g_scratchpad.isMembeOfAtleast1Group = gr.hasNext(); 

Regards
Ankur

[Kavya39]

Hello Ankur

I've created the system property BS Rule and Client Script as mentioned but the the fileds are visible to the user of one of the assignment groups (when I impersonated) to check

 

[Kavya39]

Hello Ankur

your below suggestion helped!

var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('user', gs.getUserID());
gr.addQuery('group', 'IN', gs.getProperty('property name'));
gr.query();
g_scratchpad.isMembeOfAtleast1Group = gr.hasNext();

what chages to be included to apply the same for hiding a related list and UI Action button (from those same set of assginment groups - for which I've created a system property)