Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

[siddharth26]

Hi all,

I want to Hide few fields in Incident form for certain groups accessing it in servicenow. how can i achieve this thorough UI policy or ACL or Business rule.

thanks

Siddharth

[Ankur Bawiskar]

Hi,

You will have to call script include function from the UI action condition and return true or false

Regards
Ankur

[Kavya39]

ok!

two different things to hide for same set of assignment groups

1) To hide related lists I've tried the below client script (with d same BS rule as mentioned above for hiding d form fields)

But the related list is still visible when impersonated to the user of one of the set of assignment groups

[Kavya39]

Current UI action already has a condition over state and approval status too how can I include the usercondition validation one the sytem peroperty created (with set of assignment groups - groups ID's) and map it to the script include?

Could you assist?

[Ankur Bawiskar]

Hi,

place all the condition inside script include function and call that script include function from UI action condition field.

Regards
Ankur

[Kavya39]

Hello Ankur

As suggested I defined the below script include

var RCAApprovalHide = Class.create();
RCAApprovalHide.prototype = {
initialize: function() {
},

group : function(gs){

var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('user', gs.getUserID());
gr.addQuery('group', 'IN', gs.getProperty('AssignedGroups'));
gr.query();
if(gr.next()) {
return true;
} else {
return false;
}
},

type: 'RCAApprovalHide'
};

I've alled the function in UI condition but when impersonated nothing reflects

new RCAApprovalHide().group(gs)