Hi I want to Hide few fields in Incident form for certain groups in servicenow how can i achieve this thourght UI policy or ACL or Business rule.

[siddharth26]

Hi all,

I want to Hide few fields in Incident form for certain groups accessing it in servicenow. how can i achieve this thorough UI policy or ACL or Business rule.

thanks

Siddharth

[Ankur Bawiskar]

@vijaya Adagane 

Can you post a new question and tag me there as this is an old thread?

[Ankur Bawiskar]

Hi Siddharth,

I think you should mark this reply as correct so that it would help others in community faster

Regards
Ankur

[jbasa]

Hello, I know this is from 2020, though I now have been searching for a solution to hide Incident Categories based on group as we are extending ServiceNow to other groups outside of IT.

Looking at the example you have I switched it to the following on the onLoad Client Script. Is this valid?

function onLoad() {
//Type appropriate comment here, and begin script below
g_form.removeOption('category', 'Applications');
g_form.removeOption('category', 'Hardware');
g_form.removeOption('category', 'Inquiry');
g_form.removeOption('category', 'Property');
g_form.removeOption('category', 'Network');
g_form.removeOption('category', 'Security');
}