how can I check the time when a ticket was assigned to an specific queue(report)
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‎06-23-2016 11:57 AM
how can I check the time when a ticket was assigned to an specific queue(report)
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‎06-23-2016 12:01 PM
There is a Metric called Assignment Group that tracks assignment group changes. You can report off of the incident_metric table, with conditions Definition is Assignment Group
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‎06-23-2016 05:49 PM
thanks Michael but I dont see this metric
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‎06-23-2016 06:09 PM
There is 10 or 11 Metrics that come out of the box. Did some of them get removed?
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‎06-23-2016 06:31 PM
I am not an Administrator I cannot answer your question, can you put an screenshot of where are you checking this?
