Timecards / Timesheets and Other Tasks

[darreneverett]

Hi all.   In the Workers Portal, I can associate a Task (let's say a Case) to a person, and they can enter time against this case level time card.

How can I break down the time cards for this case. i.e. I also want to have a time card for this case that sys "Travel Time" so my people can record travel.   This Travel may be flagged as billable (or not).  

So in the end, the timesheet has two timecard entries (but both against the same task):

1. Task for the case
2. Task for the cases other time (travel in this example).  

Ideas?

in Jakarta

[arun_vydianatha]

If you look at the way we are logging time for Project tasks - we bring in an additional field called Project time category - which is a reference to a new table called Project time category. https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/task-table/task/creat...

In the time category we can put entries like Travel, Meeting, Training etc. Looks like you want the same functionality for Case task type. Currently this is available only for project task type. May be you can use the same functionality. If your instance has Project Portfolio Suite installed you can leverage the same field just do simple customization to show the time category fields for Case records too.

Regarding question of billing - In Kingston we are introducing a concept called Rate types - which will enable to attach a Rate type for each time card. And in the rate type you can setup rules for deriving your rates and you can say that for travel zero billing, for overtime work 2x billing etc.

Thanks

[Daniel18]

Hello Arun,

I have been struggling to add the same functionality related to "Project time category" that we have in project to apply in other entities as demand or story.
The idea is to be able to select a especifc "activity" or "category" when selected "Quick Add" on timesheet as we have for project.

Thanks,

Daniel