How Demand Prioritization works in Demand Management? any reference document or KB article

[Learner-in-Prog]

How Demand Prioritization works in Demand Management? any reference document or KB article with explanation.

[Vaishnavi Lathk]

Demand prioritization in ServiceNow involves using its Demand Management module to evaluate, rank, and manage demands effectively. Here's an overview of how demand prioritization works in ServiceNow:

Key Components of Demand Prioritization in ServiceNow

1. Demand Intake:

   • Demands can be created manually or automatically through various channels, such as email, portals, or integration with other systems.
   • Each demand contains details like title, description, business unit, requestor, and financial information.

2. Demand Scoring and Assessment:

   • ServiceNow provides a scoring model that evaluates demands based on predefined criteria. Typical criteria include strategic alignment, financial impact, risk, and resource requirements.
   • Custom scoring models can be configured to match the organization's specific needs.

3. Demand Workbench:

   • The Demand Workbench is a central place where demands are listed and can be reviewed, scored, and prioritized.
   • Users can compare demands side-by-side, visualize demand scores, and adjust priorities based on changing business needs.

4. Stakeholder Review and Approval:

   • Stakeholders can review demands and provide input. This may involve multiple rounds of evaluation and discussion to ensure all perspectives are considered.
   • Approval workflows ensure that only demands meeting certain criteria move forward in the process.

5. Portfolio Workbench:

   • The Portfolio Workbench allows for higher-level prioritization across projects and programs, integrating demands into a broader portfolio view.
   • This helps in aligning demands with strategic goals and available resources.

6. Financial Planning:

   • ServiceNow integrates financial planning with demand management, enabling cost estimation, budgeting, and financial tracking.
   • Financial data helps in evaluating the cost-benefit ratio of each demand.

7. Resource Management:

   • Resource availability and capacity are considered during prioritization.
   • ServiceNow can track and manage resources, ensuring that high-priority demands have the necessary support.

8. Periodic Review and Adjustment:

   • Regular review cycles ensure that prioritization remains aligned with organizational goals.
   • New demands can be added, and existing priorities can be adjusted as needed.

Steps to Implement Demand Prioritization in ServiceNow

1. Set Up Demand Management:

   • Enable the Demand Management plugin in ServiceNow.
   • Configure basic settings, including demand types, fields, and forms.

2. Define Scoring Criteria:

   • Identify and configure the scoring criteria that will be used to evaluate demands.
   • Set weights for each criterion based on their importance to the organization.

3. Create Demands:

   • Users can submit demands through various channels. Each demand should capture necessary details for evaluation.

4. Score Demands:

   • Use the scoring model to evaluate each demand. The system calculates a score based on the configured criteria.
   • Scores can be adjusted manually if needed.

5. Review and Prioritize:

   • Use the Demand Workbench to compare and prioritize demands.
   • Engage stakeholders for input and approval through configured workflows.

6. Allocate Resources:

   • Ensure that prioritized demands have the necessary resources allocated.
   • Adjust resource allocation as needed based on demand priority.

7. Monitor and Adjust:

   • Continuously monitor the demand portfolio.
   • Adjust priorities and resources as new demands are introduced or as strategic goals evolve.

Useful References

• ServiceNow Product Documentation:

  • The official ServiceNow documentation provides detailed instructions and best practices for setting up and managing demand prioritization. ServiceNow Demand Management

[Namita Mishra]

Hi @Learner-in-Prog ,

I would also suggest you to take a look at two more collaterals. These collaterals will cover E2E demand management process.

1. Webinar: Around 48:00:00, prioritization process is discussed, you may find it useful.

2. Success Playbook

Hopefully this helps in understanding how others are using demand management and what it goes when it comes to prioritizing the work. If it does, please mark it as correct answer.

Thank You!

Namita Mishra

[mikej2]

Hi @Namita Mishra Could you please provide a link to the webinar?  Thank you!

[Namita Mishra]

My bad...

Check this

Hopefully this helps, If it does, please mark it as correct answer

Thank you!

Namita Mishra