How does percent_complete increment on Project form?

MBarrott
Mega Sage

I want the percent_complete field to increment if ANY closed state is selected. Right now it only increments if the Closed Complete is selected for a respective project task, ignoring Closed Incomplete and Closed Skipped. 

 

I think it is a business rule but I couldn't see anywhere to adjust the valid state values to accommodate this change. 

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @MBarrott ,

Hope you are doing well.

 

This functionality of persisting the %complete value when the task / project is marked as Closed skipped / Closed Incomplete was introduced in New York release.

Basically this feature allow the project manager or stakeholders to understand if some of its tasks are finished as closed incomplete / closed skipped just by looking at the %complete of the closed complete project.

This behaviour can be reverted, just by removing the skipped_state value.

I have created a recording to explain:

1) the feature highlights so you can decide whether to revert

2) Step to bring the behaviour back to pre-New York release. This means update the %complete of a task / project as100%  irrespective of the closed state - closed incomplete, closed skipped, and closed complete.

 

Please mark the answer as correct if it answers your query.

 

Thank You!

Namita Mishra

View solution in original post

10 REPLIES 10

Harsh Vardhan
Giga Patron

@MBarrott  You can check these two business rules 

1. Auto close milestones

2. Set Actual Work Start Value

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @MBarrott ,

Hope you are doing well.

 

This functionality of persisting the %complete value when the task / project is marked as Closed skipped / Closed Incomplete was introduced in New York release.

Basically this feature allow the project manager or stakeholders to understand if some of its tasks are finished as closed incomplete / closed skipped just by looking at the %complete of the closed complete project.

This behaviour can be reverted, just by removing the skipped_state value.

I have created a recording to explain:

1) the feature highlights so you can decide whether to revert

2) Step to bring the behaviour back to pre-New York release. This means update the %complete of a task / project as100%  irrespective of the closed state - closed incomplete, closed skipped, and closed complete.

 

Please mark the answer as correct if it answers your query.

 

Thank You!

Namita Mishra

Hi @Namita Mishra

 

Thank you so much for this in depth video, this addressed my point and provided the exact solution that I needed.

 

Your video actually provides a sound justification for the skipped states and I have forwarded this reasoning to my management. We will likely hold off on this adjustment and see whether or not our PMO team would like to revert back to pre-New York setup.  

Thank you @MBarrott for the response.

Exactly that is why I shared the reasoning behind this change which we did in New York release. I am confident that now PMO will take an informed decision as they understand the background.

 

Thanks for the support & Happy SPM journey !!

 

Namita Mishra