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How does percent_complete increment on Project form?

MBarrott
Mega Sage

I want the percent_complete field to increment if ANY closed state is selected. Right now it only increments if the Closed Complete is selected for a respective project task, ignoring Closed Incomplete and Closed Skipped. 

 

I think it is a business rule but I couldn't see anywhere to adjust the valid state values to accommodate this change. 

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @MBarrott ,

Hope you are doing well.

 

This functionality of persisting the %complete value when the task / project is marked as Closed skipped / Closed Incomplete was introduced in New York release.

Basically this feature allow the project manager or stakeholders to understand if some of its tasks are finished as closed incomplete / closed skipped just by looking at the %complete of the closed complete project.

This behaviour can be reverted, just by removing the skipped_state value.

I have created a recording to explain:

1) the feature highlights so you can decide whether to revert

2) Step to bring the behaviour back to pre-New York release. This means update the %complete of a task / project as100%  irrespective of the closed state - closed incomplete, closed skipped, and closed complete.

 

Please mark the answer as correct if it answers your query.

 

Thank You!

Namita Mishra

View solution in original post

10 REPLIES 10

Indeed @Dhiren Aghera .

I agree with the point.

 

Have a Great Week Ahead !!

 

Thank You!

Namita Mishra