How Servicenow determine the process users in our environment?

[vprakash]

Is there any report we can use.

[Kumar Tella]

Process users are dermined by roles. Under User Administration there is a module called Licensed Users.

If in your environment, if you grant 'user' role to all users they will also be considered as roled users even though they are not licensed users.

Note from wiki: The Licensed Users module displays a list of all
users with any role. It does not differentiate between approvers and
fulfillers. Do not use this module to determine the number of licensed
users on your instance. For customers whose contracts have not been
converted to the October 2013 pricing model, this module can be used to
distinguish process users from end users.

In our environment, we grant the roles through groups (we call them security groups - added a field (check box) called Security to differenciate assignment group vs security group) so we run a report on sys_user_grmember table to get the license counts.

Hope this helps.

Kumar

[vprakash]

Hi Kumar. Thanks for Reply.

This is something I read the article already. I want to calculate the process users count in my instance.

License count not actually tells the exact result.

Do you have any idea what role count as process user in servicenow?

[Kumar Tella]

Per my knowledge, any role (except User role) consider as Process user and ServiceNow consider as Licensed User.

[vprakash]

But I thought the user who have permission to access ITIL module only consider as process user.

I'm still investigating on this...