How to use (update) the actual hours in resource plan without Timecard application?

[Yuvaraj T]

Hello All,

We are not using timecard application in our project but recently did customization and enable for edit the actual hours under the resource allocation tab in resource plan.

The actual hours are showing in resource allocation workbench but the same value is not showing in 'allocation details' report in resource report(OOTB).

1. Can we use actual hours without Timecard application?

2. How to show the actual hours in resource report(allocation details) without Timecard application?

Thanks in advance. 

Regards, 

Yuvaraj T.

[Lauri Arra]

The correct table to set the values would be the resource_allocation_daily, which rollup to resource_allocation. OOTB 'Resource reports' functionality relies on resource_allocation_daily almost exclusively.

Customizing resource management is by far the most daunting task I've had to do in my 5 years with ServiceNow. It's a complex application and not very kind if you end up updating data in an unexpected way. If you experience issues with the resource_allocation_daily -> resource_allocation rollup, try with a very 'clean' setup where the resource plan is for a project, state is allocated and you modify the actuals for current or past dates for current week.

[Yuvaraj T]

Thanks, Lauri, for the updates and suggestions.

I agreed your point that customization is not easy in resource management. Also, i tried to update the actual hours in resource plan (not modify, updating actual hours directly in the resource plan) but it is not showing in resource report as it is not updated in resource allocation daily table.