Idea assignment based on category

[Jens Damhoej]

I am trying to figure out how I can make an assignment rule (or similar) so I can auto assign ideas to a specific assignment group based on the category of the idea.

I have limited the number of categories a user can select to 1.

I can see that the selected category is not stored on the idea directly, and it is not possible to get the category in flow designer or as a condition in an assignment rule.

The goal is to have some automation that does this:

-user creates idea and select "ServiceNow platform" as category. 

- Servicenow auto assign this idea to the "ServiceNow Idea Management" assignment group

- the group can now process the idea.

[Ankur Bawiskar]

@Jens Damhoej 

so where does the category come from?

[Julie_T]

I would be interested in knowing how you are addressing the assignment group / assigned to as from what I can find, Ideas do not have them. Are you customizing that?
We have similar situation where there is more than 1 idea manager and diff categories and even diff ideas need to be assigned to a person to further investigate before we disposition it or promote the idea. In a large corp it isn't good to just assume people are owning that without being assigned!

Thanks for any info!

[Joe74]

We also restricted the category to allow only one on Ideas.  I had a similar requirement but instead of assignment, we wanted to auto create the task from and Idea based on a specific category. I found the table im_m2m_idea_category which is created for each of the ideas.  I am doing a look up for the record on that table that references my idea to verify the Category.