Idea creation available to end users

[sri_snow89]

My organization wants to make the create new idea module accessible to all the end users. I made the module visible to all the the users, however end users can only view the form but cannot edit it. What should I do, such that end users can create an idea and also in the business application view(in which all the fields in the idea form are visible)

[Pradeep Sharma]

Hello Sri,

You can control the access to the table via ACL. Please refer below link to get familiar with Table ACL's.

Access control rules

[snow_dev]

Hi Sri,

You can provide write access to end users on the table. You can do so by ACL.

[Sean Witt]

Sri,

Before you look at modifying ACLs to open up access to idea creation, you may want to talk to your ServiceNow account rep. Reason being, ideation, demand, project management, etc. usually fall under the umbrella of licensing for ITBM (Business Management). So the baseline/out of box offering has idea submission coming from the portal or service catalog as a record producer. That means it can be exposed to end users, without costing you a license.

But at the point in which you have users creating new, or modifying existing ideas, from inside the frameset (instead of via catalog or portal submissions) you may be getting into a gray area, where ServiceNow would expect you to be buying ITBM licenses for those users. That could get expensive if you have a large number of potential idea submitters.

That's why the baseline approach is to submit ideas from catalog or portal, and then to have licensed ITBM workers doing the idea review, making the decision to accept or defer, promote to demand, etc.

So you may want to ask a few questions before you change any ACLs in case there are licensing implications. Both a catalog item or record producer can pretty easily be expanded to collect more information up front from the submitter, without requiring a license.

Sean

[sri_snow89 · Accepted solution]

I created a record producer ultimately to avoid licensing issues.