Idea should not autoclose

[Amit_H]

Currently idea is getting close on closer of demand.

it should not get auto close when demand close if it has the open epic associated.

[Runjay Patel · Accepted solution]

Hi @Amit_H ,

This is oob functionality and controlled through one BR: Update Idea State on Close.

You need to adjust the code in this BR. add below code.

(function executeRule(current, previous /*null when async*/) {

    // Check if there is an associated Demand
    var demandGr = new GlideRecord('dmn_demand');
    demandGr.addQuery('idea', current.sys_id);
    demandGr.addQuery('state', '9'); 
    demandGr.query();

    while (demandGr.next()) {
        // Check for open Epics related to the Demand
        var epicGr = new GlideRecord('rm_epic');
        epicGr.addQuery('demand', demandGr.sys_id); // Ensure 'demand' references the associated Demand
        epicGr.addEncodedQuery('stateNOT IN3,4,6); // Look for open Epics
        epicGr.query();

        if (epicGr.hasNext()) {
            gs.addErrorMessage('The Idea cannot be closed as it has associated Demands with open Epics.');
            current.setAbortAction(true); // Prevent the Idea from being closed
            break;
        }else{
var idea = new GlideRecord("idea");
	idea.get(current.idea);
	idea.setValue('close_notes', gs.getMessage("Closing idea as the corresponding demand is closed"));
	idea.setValue("state", 3);
	idea.update();

}
    }

})(current, previous);

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Regards
Runjay Patel - ServiceNow Solution Architect
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[Ankur Bawiskar]

@Amit_H 

did you check any OOB BR is doing that?

if it's some OOB BR then you can simply deactivate that.

If my response helped please mark it correct and close the thread so that it benefits future readers.