Importing a project from XML
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‎03-06-2012 01:00 PM
I exported a project from service-now as an XML file. When I go to import and select the XML that I just imported, nothing happens. How do you import a project from the XML created during an export?
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‎03-06-2012 01:22 PM
Did you use the "Export to XML" action to generate the file or some other export?
The way XML importing works is the records are keyed off of the sys_id. So if you tested with demo data or a record that happens to have the same sys_id from a previous import, then the record will be updated instead of a new one being inserted.
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‎03-06-2012 01:38 PM
From the Project view, I clicked "Export to XML". Next, I deleted the project. Then I tried to import the project (from the XML I just created). Nothing happened.
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‎03-06-2012 01:57 PM
Can you send me a private message with the instance names and the project you are working with? I'll take a look.
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‎03-06-2012 02:05 PM
How do I send a private message to you? What is your email address? Also, regarding the instance names - can you clarify? (sorry - this is my first day some I'm a little rough with terminology)
