Importing MS Project Plan into SN

[SamanthaDewitt]

Having recently attended training, I'm led to believe that if you import a MS Project Plan into SN, it should automatically over-write / delete / update the tasks that are already in SN.   Experience tells me that this is not the case in our instance of SN - we end up with duplicate tasks, therefore resulting in multiple tasks;  Does anyone else have this experience or knows if this is a functionality that needs to be enabled within SN first? 

thanks

Sam 

[SamanthaDewitt]

Hello, I've uploaded a short document describing the steps - hope this helps. 

regards

Sam 

[Dhiren Aghera]

@rawan farag  the document shared by @SamanthaDewitt  is the correct approach to upload the .mpp project plan into ServiceNow. Also be cautious about the few pointers I have mentioned earlier so that you don't get any error message. Best practice is to use the same project plan and keep updating it and then importing it back to ServiceNow after the updates so that the same gets reflected.