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Resolved! Related List : same table in two tabs with different filters

I have a request to have two tab on the relate lists pointing to the same table (Project) Project Tab 1 (all except project on the "on hold" state) and another tab with Project Tab 2 (only project on the "On Hold" state) something like this.   Looks...

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valter479 by Tera Contributor
  • 2579 Views
  • 2 replies
  • 2 helpfuls

Resolved! Report content - Name of the "Created or updated by"

Hi allI would like to display in my reports the name of the user behind the "Created by" or the "Update by". Is there a way to get it a a report (whatever is the table) ? I do see the "+" that could give us the opportunity to go into the user table. ...

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cost overview module

why can't i see the cost overview modulehttps://docs.servicenow.com/bundle/tokyo-it-business-management/page/product/cost-management/task/t_UsingTheCostOverviewModule.htmlsays it's there - but no 

Hailey Jang by Tera Contributor
  • 548 Views
  • 3 replies
  • 0 helpfuls

Resolved! What is the purpose of empty Time Card Daily records

I'm trying to understand the purpose behind empty Time Card Daily records and why the system creates these. The majority of records in the Time Card Daily table in our instance have 0 time worked associated. Why does the system create these 0 time wo...

qprinsloo by Mega Sage
  • 940 Views
  • 1 replies
  • 2 helpfuls

Using Resource Management across both ITSM and ITBM with Agile

I am curious to understand how other customers successfully use Resource Management across ITSM and ITBM. We have a medium-sized IT shop that does a mix of Waterfall and Agile projects (but are moving to a place/culture where an iterative/incremental...

dude727 by Kilo Contributor
  • 1138 Views
  • 6 replies
  • 4 helpfuls

Microsoft Project Import always in error

Hi, I'm struggling with the import in ServiceNow of MS file in mpp. Even after I clean up the predecessor column I have the error:Only Positive Days,Hours, Minutes and negative days are allowed for lag time dependencies. I don't know how to find logs...

Resolved! Agile Devlopment 2.0 Products/Stories/Epics/Themes

Hello, We are starting to make extensive use of the Agile module in ServiceNow. We have two teams that are using the module. I am curious to see how other have setup their Agile module. At the moment we have given most of our user the scrum_admin and...

davidsmith by Tera Expert
  • 2562 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hybrid Projects and Agile Application

Hello, I am looking into using Hybrid projects in ServiceNow. In my scenario I have an Agile Product called Change Agent Work. We have started to populate the product with stories, assigned to a group, setup a backlog etc. We also have a project call...

davidsmith by Tera Expert
  • 1005 Views
  • 3 replies
  • 1 helpfuls