Is it really best practice to delete a Demand or Project that is no longer needed?

[ldeveney]

Hello,

What are other organizations doing in Demand and Project?  If you have a demand or project that you no longer require (maybe it was submitted in error or the idea abandoned) are you deleting it or doing something else?

What is SN's recommended Best Practice for this?

Thank you.

Linda

[vinothkumar]

Hi,

In general, it is nota   good idea to delete any records from Servicenow. My suggestion is to make the record inactive. If the active field is not available, then please create a new field called active and made it inactive instead of deleting.

[Vaiju]

Hi Linda,

As mentioned above deleting record is not best practice.

As Ion & Vinoth suggested, creating status as 'Cancelled' or 'Inactive' or 'Out of Use' will be good practise.

Deleting record may cause affect on back-end reference records.

In some organisation they have very valuable data and they have policy of not to delete any data or records.

So ServiceNow best practise suggest not to delete data or records.

You can change status to 'Inactive' or 'Out of order' etc.

Best regards,

Vaijanath Shintre

[shivanipatel]

Linda,

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