IT Infrastructure Capacity planning/forecasting - recommended modules

[LenaLindel_f]

I am interested in ideas as to which module(s) to use for capacity planning/forecasting of infrastructure resources, like physical hosting, storage, server, backup, network capacity requirements for projects and BAU?

[kellykaufmann]

This sounds like asset management & proper managing of CI's, if I am understanding this properly. Your ServiceNow contact should be able to help talk through what ServiceNow modules can help meet your business needs.   Or are you asking about where to capture requirements for a project?

[LenaLindel_f]

Thanks Kelly — I will get in contact with them as well.

We are aiming at capturing demand for new capacity on infrastructure components in order to prepare/ forecast / notify teams both in BAU situations and for Projects. I assume it depends on what you define as a project where you draw the line between BAU and project.

Regards,

Lena

[ITSMgal]

Hi Lena,

When I have worked with other customers on this solution, we have incorporated the Infrastructure teams into a demand shaping exercise. In a very recent solution we put together, we added service catalog requests to the demand record that initiated a hardware scoping request in conjunction with the demand. The goal of this process is to include all incoming requests in demand (including BAU work) to have a central place for understanding work that could impact infrastructure. This gets the team involved in the process for early capacity planning, and gives them visibility into what is being approved for more detailed capacity planning.

Note: In order to get the other teams involved, we extended the task table to include the concept of "demand tasks". This allows multiple groups to get involved in
"shaping" the demand by participating in the creation of resource plans and estimation.

I hope this helps.

[breta]

Hi Emily, would you mind providing me with more detail as our client has similar inquiry from us? I am interested eg. in monitoring of IT components at the time. How do I monitor IT components consumption and so on.

Thank you very much,

Petr