Mentioned User’s Email Reply Not Saved on Idea Work Notes

[vivek11]

Current Behavior:

A user adds a work note with @mention on an Idea record.

This triggers a notification via email to the mentioned user.

The mentioned user replies to the email, but the response is not captured as a comment or note on the Idea record.

Expected Behavior:

When a user replies to the notification email, their response is recorded on the related Idea record (e.g., in Comments or Work Notes).

[Chaitanya ILCR]

Hi @vivek11 ,

You have to create a inbound email action or a inbound email flow for this

you can Refer this OOB Inbound email action and adjust this as per idea table and your requirement

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[vivek11]

Hi @Chaitanya ILCR 

Thank you for your Quick reply,

Need help for below requirement with example and screen shot 

This script is designed to handle incoming email replies related to Idea (idea) records.

What It Does:

Checks if the email is related to an idea record.

Appends the email reply (including the sender and message body) to the Work Notes of that idea.

Updates the record only if the user/session has permission to write to it.

[Bhuvan]

@vivek11 

Setup update action on the idea table using Inbound Email Action or Inbound Email Flow.

For reference, go to System Policy -> Email -> Inbound Actions and lookup 'Update Incident' action that updates incident record from email reply.

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[vivek11]

Hi @Bhuvan  

Thank you for your Quick reply,

Need help for below requirement with example and screen shot 

This script is designed to handle incoming email replies related to Idea (idea) records.

What It Does:

Checks if the email is related to an idea record.

Appends the email reply (including the sender and message body) to the Work Notes of that idea.

Updates the record only if the user/session has permission to write to it.