Missing record

Jessica DePhill
Tera Contributor

I have a time card that I cannot find in prod but can find in dev.  I have the sys_id but I cannot find anything in prod.  Any idea how else I can retrieve?  I'm trying to find the root cause.

Thanks!

1 ACCEPTED SOLUTION

Allen Andreas
Tera Patron

Hello,

Would it actually be in Prod?

Was Prod recently cloned to Dev...for this to even be possible?

Otherwise, someone could have created it on Dev only and it never existed on Prod.

Or...if it was on Prod, someone may have deleted it?

If it really needs to be on prod, you can attempt to export the Dev record and import to Prod, but your post is a bit confusing as we don't have all the details to know if you're asking from the context that it is actually supposed to be in Prod...or you don't know?

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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5 REPLIES 5

Hi @Jessica DePhillips 

No problem.

If my reply helped guide you correctly, please mark as correct.

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!