Multiple users updating the same ticket simultaneously for Custome Aap

[balaji_prusty1]

Hi All;

The Existing script "simultaneous Update alert" is not working for custome app.

We have four custome app created in SN. It is not giving any alert when more then one user updating same ticket during same time. The script "simultaneous update alert" works only in Global scope app.

Is there any script or steps to validate this in Applicatio Scope. We are in Fujji Version.

Thanks in Advance

Balaji

[Chuck Tomasi]

Hi Balaji,

Thank you for your question. I know this isn't going to make you feel any better in your current situation, but I have to mention it anyway... it's all built in the platform in a feature called Connect starting in Geneva. You can tell who else is viewing the record and if they make changes, an indicator is placed next the field they changed - in real time!

Connect

Fuji is over a year old. You may want to consider upgrading soon to Geneva (released Dec '15) or Helsinki (May 16).

[balaji_prusty1]

Thanks Chuck for the info.

[Chuck Tomasi]

You are very welcome. Let me know if that answered your question. If so, please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this discussion from your "inbox", use the "mark as correct" option under actions. If you are viewing it directly from the thread use the Correct Answer link (red with a star).

Thank you

[balaji_prusty1]

Hi Chuck;

I am not getting any link (red with a star)to make it correct Answer. If click on Action button not getting any drop down there.

Not sure...is there any issue with my profile.

Thanks

Balaji Prusty