need attention box updates

[dick linschoten]

hi all, 
looking at the Digital portfolio management workspace there is that nice need attention box arround
showing among othere the critical incident.
however we also wouldlike to give inside here on the non critical incidents on service offers.
I'm trying to figureout where to configure this and what queries are used behind this need attention box.

any help is apreciated on where to configure this

[Amit Gujarathi]

HI @dick linschoten ,
I trust you are doing great.

1. Navigate to the "Digital Portfolio Management" workspace.

2. Locate the "Need Attention" box that displays critical incidents.

3. To include non-critical incidents on service offers, you need to modify the underlying query that populates the "Need Attention" box.

4. Find the query configuration by accessing the ServiceNow backend and searching for the script or widget responsible for populating the "Need Attention" box.

5. Once you've found the query, modify it to include non-critical incidents on service offers. This may involve adjusting the condition in the query to include non-critical incidents or using a separate query for non-critical incidents and combining the results.

6. Save your changes and test the updated query to ensure it displays both critical and non-critical incidents on service offers correctly.

7. The "Need Attention" box should now show critical and non-critical incidents on service offers, providing a comprehensive view of items that require attention.

[dick linschoten]

@Amit Gujarathi thanks for your answer, do you know what script is used?
the idea on where we want to go is actually to have separate indicators in the need attention box. 
so P1, P2 etc. 

[ThomasDKCPH · Accepted solution]

@dick linschotenI hope you found the answer in the mean time. The solution is described here:

https://www.servicenow.com/community/itsm-articles/configure-needs-attention-attributes-in-digital-p...