Notifications associated with Enhancements or Stories

[Sierra Plaut]

Hello all,

My team is trying to figure out how best to use stories and enhancements as we implement agile & SPM. We currently put all our requests from users into two main buckets buckets (large = project & small = change request, maintenance or keep the lights on). Right now we handle our small requests via HR Cases and we are able to communicate with our stakeholders/requesters through the case. 

As we implement SPM/Agile, we want to utilize Enhancements or Stories for our small requests. These changes don't typically involved a project manager and are managed by our developers. One question I can't figure out is are there any options for notifications via enhancements or stories. For example, an employee submits an idea and we work through the demand process and decide that it's small enough to be an enhancement. Is there anyway that the original requester can be kept up to date through the enhancement? Can we turn notifications on for either so we can keep our stakeholders/requests up to date on the small change/enhancement/story? 

Any help with this subject would be greatly appreciated! We are new to the SPM/Agile world.

-Sierra

[apjohn2]

Hello! We just had this question come up at my company. I discussed w/ our ITBM process guru for advice because my default assumption is, 'ServiceNow configured Stories without any notifications for a reason.' I am always hesitant to deviate from out-of-the-box design choices.

The user inquiring about this was not a 'client' but an assignee of Stories. Her question was (approx.), "Other teams assign me stories, and I don't know unless they tell me about it after the fact. I'd like to enable notifications on stories when they're assigned to me."

The advice I was given is: Stories are assigned during Sprint Planning or similar Agile ceremonies. Stories should not be assigned 'blindly' as this is not following Agile methodologies.

Big caveat here: I am in no way, shape or form an Agile or ITBM expert. This is just the advice I was given, and so I thought I'd share here in case it helps.

[Bradley Ross]

This is a scenario where it would be handy to have a notification that exists but is defaulted "off" for all users. They could flip the little notification preference switch if they wanted a notification when a story is "assigned to me".  Alas, this isn't something ServiceNow has implemented.

The platform allows you to create a "subscribeable notification". It is more work for an end user to opt in, but it is feasible. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...