old ideas not visible on the new idea portal

[kjain]

Hi,

Old ideas not visible on the new idea portal.

I created a new category under module internal and tried to map an old idea with the category  but it does not show up on the idea portal .

Thanks!

[Chandru4]

Hello,

A. Old ideas won’t be visible in the new idea portal unless the module id is the same for both the old and the new portal. (I guess this is just for learning!)

B. However if you wish to see all the records in the new idea portal with a different module id, then you need to create records in the idea table with a different module id. And this is a separate flow altogether (which is not explained below)

 Let me explain #A in detail. The typical flow of events in the idea portal is of the following:

1. When an idea portal is selected, a new page opens. and that’s because of the URL Argument (/idea/?id=ideas_list&sysparm_module_id=internal)
2. Then it goes to the portal with the URL suffix “idea”. You can check this in the service portal as shown in the image below.

3. Then a home page with “idea_list” opens up. This page will basically list all the ideas with the module name - “internal”

4. While the “idea_list” page is loading, you will see the widget “IM Ideas list filler” pulling data from the table “idea” and filtering out based on the module id

Let me know if this is of help. Thanks.

[kjain]

Hi,

Yes this helps, Do I need to add the old ideas one by one by mapping it to the category or is there any way in which all old ideas can be added to the new idea portal category at one time.

Thanks!

[Chandru4 · Accepted solution]

Hello,

To answer your question:

1. Yes, we can manually do it one by one. But not the efficient and recommended one. Issue: Remember when you do this the idea list will be duplicated. Making edits to one idea in the old portal might not reflect the changes on the same idea in the new portal as these records will be treated as new idea records.

2. If it's a one time activity, we can export all the ideas from the existing idea portal (including the records from category table and the related tables) and migrate to the new portal.
Again the issue here is: Remember when you do this the idea list will be duplicated. Making edits to one idea in the old portal might not reflect the changes on the same idea in the new portal as these records will be treated as new idea records.

3. Making edits to the existing flow would be a decent technical solution, this involves a bit of changes to the entire flow. However this will impact the OOTB solution. Again not the recommended one. 

Bottom-line, there's no one single good solution that can be provided with out impacting the OOTB functionalities in the idea module. You might want to explore #3 if it's a requirement.

Let me know if this helps.

Cheers.