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09-20-2024 01:28 AM
Hi All,
We see that some of the users are getting blank page when they tried opening the "Planning" tab of the Modern project workspace . We did check the roles , but seems like they have all the necessary roles required.
How can we fix the issue?
Solved! Go to Solution.
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10-07-2024 07:59 PM
Hi @phr I've just had the same issue after updating the Project Workspace plugin (update to v5.2.3 which included an update to the sn_gantt plugin to v24.2.0), and I found a solution here:
Re: New Project Workspace blank page - Page 2 - ServiceNow Community
In short: delete the "pm_project_workspace_columns" User Preferences records for affected user accounts.
Regards,
Dean.
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09-20-2024 05:07 AM
At the very least, make sure the plugin for the project workspace is fully up to date. That solves issues like that sometimes.
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09-20-2024 05:11 AM
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09-20-2024 05:17 AM
In that case I also try to be sure related plugins are updated. I know the planning tab has the resource grid at the bottom, so try updating resource management, or look for any other ppm or project-related plugins that need updating (even the spm export to powerpoint and things like that - you never know).

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09-22-2024 01:08 AM
Hi @phr ,
I have not heard this issue.. Please open the support case.
Once you get the solution, please update this post to help other community members, just in case...
Thanks,
Namita Mishra