Planning tab is blank for some users in the Modern project workspace

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phr
Tera Contributor

‎09-20-2024 01:28 AM

Hi All,

 

We see that some of the users are getting blank page when they tried opening the "Planning" tab of the Modern project workspace . We did check the roles , but seems like they have all the necessary roles required.

How can we fix the issue?

phr_0-1726820819847.png

 

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deanmpage
Giga Expert

‎10-07-2024 07:59 PM

Hi @phr  I've just had the same issue after updating the Project Workspace plugin (update to v5.2.3 which included an update to the sn_gantt plugin to v24.2.0), and I found a solution here:

 

Re: New Project Workspace blank page - Page 2 - ServiceNow Community

 

In short: delete the "pm_project_workspace_columns" User Preferences records for affected user accounts.

 

Regards,

Dean.

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aaron_f_messner
Tera Contributor

2 weeks ago

Steps:

  1. Open User Preferences table (sys_user_preference.list) (( singular not plural ))
  2. filter for the specific user within the User column
  3. locate "pm_project_workspace_columns" and delete the entry.

 

Was anything missed?  Corrections welcomed.

 

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