Question-driven scoring for demands

[Pall Sigurdsson]

Hello,

Has anyone tried implementing question-driven scoring, as described in "How do I evaluate demands using ServiceNow"? It's stated that it's "easy to implement with some configuration" but it's not obvious to me where (in which table) the questions and weights should be registered. Also I don't know whether and how the weighted average score is generated and the value, risk and size fields of the demand can be automatically populated. Any hints on how this can be implemented would be appreciated.

Note: This is not the same as assessment scoring, which seems to be better documented.

[Farfara]

Hello @Pall Sigurdsson Did you implement this one ?

@Namita Mishra do you know how can I implement this ? Thanks for advance.

Best regards,

FF

[Pall Sigurdsson]

Hello @Farfara ,

No, I didn't get any further with this and turned my attention to assessment-based scoring instead.

Best regards,

Pall

[Lauri Arra]

The SPM Professional comes with scoring framework which you can use in the Strategic Planning Workspace.
Docs for using: https://docs.servicenow.com/bundle/washingtondc-it-business-management/page/product/spw-scoring/conc...
Docs for creating custom scoring frameworks: https://docs.servicenow.com/bundle/washingtondc-it-business-management/page/product/spw-scoring/conc... 

If you are not able to use the scoring framework, you can apply some configuration and create a similar data on your demands. Either

1. have the scoring questions and derived score field all as custom fields, OR
2. add custom scoring fields and create a scripted assessment which only considers your new custom fields

[Pall Sigurdsson]

@Lauri Arra , thanks for drawing my attention to this possibility. I have not looked into this in depth yet but this looks like a really promising alternative to the options that were mentioned in the publication that I referenced in my initial post.