Can someone shed some light on the breakdown of what each of the ITBM roles (Analyst, Planner, Worker) is used for exactly? I'm not able to find much out there. We're looking to migrate from HP-PPM which has a completely different licensing model. We...
I'd like to grant an external stakeholder access to a particular project. The user does not have access to the PPM module (limited per-user licenses). Any way to configure 'watchlist' functionality on a project for a non-PPM user, or would it make se...
Hi! The Scaled Agile Framework (SAFe) [https://docs.servicenow.com/bundle/london-it-business-management/page/product/agile-SAFe/concept/SAFeoverview.html] is new in version London. From the documentation, the activation of the plugin will be through ...
I have to create a report which shows how many days are remaining in a particular sprint. I created it based on a field in sprint (rm_sprint) but the value in it is not automatically getting populated.
Is anyone using ServiceNow to do Weighted Shortest Job First (WSJF)?
Hello... Need your inputs and ideas on how you use the project Phases like Initiating , Planing , Executing and so on ..I am not able to find anything from documentation how the project moves from one phase to other.
how can I check the time when a ticket was assigned to an specific queue(report)
Hi all. In the Workers Portal, I can associate a Task (let's say a Case) to a person, and they can enter time against this case level time card.How can I break down the time cards for this case. i.e. I also want to have a time card for this case th...
Hello All, I have issue with "New" button is missing on Enhancement and Defect List Banner (After upgrade to Agile 2.0), i have checked all the List controls and they are fine. Please find the below screen shots and suggest some solution. Note: SN Ve...
Hello,I have a couple questions about Assessments in Demand, as I've started working with this application.Retaking AssessmentsIt appears if a Demand is deferred, and then marked incomplete to set the state back to Draft, that assessment metrics are ...
I've been having an issue with the Pause Conditions on SLA Definitions. The SLA needs to allow for starting when a ticket is assigned to a specific set of groups, and pausing when it is no longer assigned to one of those specific teams or if the stat...
Hi All,Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.TM doesn'...
I'm attempting to add a resource group to my instance from resources > groups in the navigator. I click on the 'New' button and create my group (I'm logged in as sys admin) then click Submit. When the page reloads the group is NOT there. Does anyone ...
Is there a way to configure the my visual task boards view so that VTB cards display different information? Right now I have many VTBs from projects I am running, but I cannot distinguish which cards associate with which projects. I would like to add...
We are trying to implement Demand in a new part of the business and they have new requirements for Assessment questions. These have no overlap from the other part of the business. !We are trying to determine if it is better to implement this as a n...
