Release task statuses what is their definitions?

kguerra
Tera Contributor

‎07-17-2017 07:52 AM

Is there a list showing what the definitions are for the Release task statuses?

Looking to find out what each one means.

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Chuck Tomasi
Tera Patron

‎07-17-2017 08:18 AM

Hi Karen,



I'm looking at the rm_task.state field and see the standard task.state values.



find_real_file.png



By default Closed Complete, Close Incomplete, and Closed Skipped all set active to false.


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kguerra
Tera Contributor
In response to Chuck Tomasi

‎07-17-2017 08:22 AM

Chuck are those the out of the box statuses?



We have the following statuses;


find_real_file.png


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Chuck Tomasi
Tera Patron
In response to kguerra

‎07-17-2017 08:33 AM

Not to be pedantic, I was look at the State field, not Status. It appears you are also.



Yes, mind were reviewed right after activating the Release Management plugin w/demo data, so yes - OOB. It would appear someone in your organization or an implementation partner added values per your requirements. You may have to do some internal investigation to find out what those values mean. I would start with the release process owner - unless of course, that's you.


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kguerra
Tera Contributor
In response to Chuck Tomasi

‎07-17-2017 08:50 AM

LOL,   yes I am the PO for the Release module, however it was customized before I took it over.


Thanks Chuck I will reach out to our internal ServiceNow developers first, if they do not know then we have a SNOW support team as well who should be able to provide.I was thinking maybe there was a standard definition list from ServiceNow.



Regards,


Karen


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