Resource Assignment is front loading the hours

[Karlie]

We have started using Resource Assignment and we have noticed the hours are being front loaded. The resource plan says even but when we look at the hours of the resource assignment it is only putting hours in the first 2 weeks of the month and then last 2 weeks are empty, and then it starts back up the next month. Why would it be front loading and not evenly spreading it? 

[Michelle Murtha]

I have this problem too!  anyone?  anyone?

[Karlie]

I ended up creating a case and they mentioned this could be fixed in their May release. I am still hoping someone has a work around because that is a long time to wait with all the plans front loading and ignoring the last 2 weeks of the month. 

[Michelle Murtha]

I found this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760470

We set to 15 mins.
I think this helped but now I have daily allocations instead of weekly...

[dileepsingiredd]

@Karlie  From the explanation that you provided, I can derive below statements - 

1) You created a resource assigment that spans across multiple months

2) The distribution type on your resource assignment is "Monthly"

3) Once the hours are distributed across the months evenly(in the proportion of working days in the month),  each month got 10 hours or less

If the above statements are correct, below is the explanation of what had happened. 
For the first month, for simplicity, lets assume 10 hours got allocated, and assume that there are 20 working days(4 weeks with 5 working days each). 
We have a resource management property(com.snc.resource_management.allocation_interval_minutes) where you can specify the minimum allocation unit, OOB we ship the value as 60 minutes determining 1 hour. 

So, when the minimum allocation unit is 1 hour, we start giving 1 hour each day in the month and the hours get exhausted after first 10 working days(first 2 weeks). For the last 2 weeks, we wouldn't be able to allocate anything as there aren't enough units to allocate(enough hours in this case). 

If you set this property to 30 mins, the system will try to allocate 30 mins to each day and will be able ot allocate for all the 20 days in the month. 

If your desire is to allocate as evenly as possible, we recommend you to set this property value to 6 mins(0.1 hours). 

Hope this explanation is clear. 

@Michelle Murtha FYI.