Resource assignments and RUN activities

[Hamza EL JIRARI]

Hello,

I am exploring the resource assignments feature, how can we manage ITSM tasks (RUN activities) with resource assignments ? We receive hundreds of tickets per day, it is not feasible to create resource assignment ticket by ticket manually. Actually we are managing this on resource plans by creating "RUN" Projects where we create resource plans, when we have an ITSM task we link it to the right "RUN" project depending on attributes on the ticket, then we swap on the time card the ticket with the "RUN" project so we can pull the right resource plan (we store also the ticket on time card). Like that we have a perfect idea of the actual costs vs planned costs, it works very well.  Is there a similar mechanism in place or planned ? 

[Mark Manders]

As they say: they are at the beginning of Resource Assignment and are slowly adding more and more functionality. As long as it's not there yet, you can keep on using Resource Management. Just not in the workspace, but the current way is not deprecated yet and won't be for at least a couple of versions (they always announce this).

[Hamza EL JIRARI]

I can imagine so, i just want to prepare things as you can imagine the custom i described is very important to us + it's not easy to rework with the logic of resource assignments.

I just want to know if something is planned for RUN activities.