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‎06-22-2017 01:32 AM
Hello,
I have created a workflow with the below condition (on a bespoke table)
This then creates and Incident using the Run Script function. It all works fine.
However, the workflow runs when the record is inserted (as it should).
I would like this workflow to run daily on this table.
I don't know if this is the best way to do this but what I am trying to achieve is an Incident to be created based on the date field.
You help is appreciated.
Thanks,
Riaz
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‎06-22-2017 01:36 AM
Hi Riaz,
You can check the option of Schedule workflows.
http://wiki.servicenow.com/index.php?title=Scheduling_a_Workflow#gsc.tab=0
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-22-2017 01:36 AM
Hi Riaz,
You can check the option of Schedule workflows.
http://wiki.servicenow.com/index.php?title=Scheduling_a_Workflow#gsc.tab=0
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-22-2017 02:38 AM
Ok Thanks this is great - however the second thing is that if an Incident has been generated already it should not run that workflow again and generate another Incident.
Any ideas?
Thanks,
Riaz
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‎06-22-2017 02:46 AM
Hi Riaz,
you will have to handle that in the workflow after begin activity. if you want the further activities to trigger have if condition.
if you don't want further activities to trigger directly end the workflow.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-23-2017 06:26 AM
Hi Riaz,
Any update on this. Can you mark my answer as correct and hit like. This helps in removing this question from unanswered list.
Thanks in advance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader