ServiceNow Project Training Guide
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‎04-24-2016 12:42 PM
Hello Project Subspace! Just wrapping up my second Project Go-Live, had to put together two training labs for PMs who had never touched the tool prior. Thought this might be useful for other starting off in the PM space. I tried to teach the wide range of mechanics in as a controlled way as I could.
Note that as you'd expect there are customizations involved and we have molded it around requirements for process that is specific to one company so keep that in mind. The only real customization I can think off the top of my head that are at odds with Out-of-box is that our Actual start/end inherit the planned dates. Less dynamic but also less dates jumping all over the place like OOB can do.
Enjoy!
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‎04-25-2016 09:44 AM
We have our KAs set to expire at 5 years from publish date, but we also review the most used on an annual basis and edit the expiration at that time.
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‎04-25-2016 09:18 AM
Thanks, Tony! We'll give it a try with ACL for the templates.