Shadow Task cannot be updated error

[Andrew Bishop1]

We have a story that cannot be closed out - it throws a weird error that mentions a shadow task when attempting to update.

STRY0020942 shows as active in our agile group backlog despite having a state of 'complete' and percent complete of '100'. The issue is seen when we attempt to update the required field 'acceptance criteria' and click 'save'.

It doesn't appear to be related to an external dependencies:

[Allen Andreas]

Hi,

That's interesting. So, you're unable to update shadow tasks as they're supposed to be read-only and are only there for the system and should get updated automatically with the real task its a shadow of. 

Are you able to navigate to the table: "planned_task_rel_planned_task" and see if you see the relationship there for this story?

Do you see the original story and the relationship there?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Andrew Bishop1]

Hey @Allen A how would I be able to see that exactly? (Sorry I'm a n00b back-up admin)

[Allen Andreas]

Hi,

The table is: planned_task_rel_planned_task

and you can navigate there in the standard UI by typing: planned_task_rel_planned_task.list and pressing enter in the left-hand navigation.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Andrew Bishop1]

@Allen A I couldn't find the Story in The Predecessor or Successor:



I even tried pasting the STRY name in each field separately.