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space ID is invalid error in CWM in Xanadu

Louis Savalli
Tera Expert

I just upgraded my PDI to Xanadu and upgraded the Collaborative Work Management plugin so I can use the new My Work dashboard in CWM.  Whenever I click on My Work, I get the error below.  Any ideas?  My admin user and every demo user I have gets that same error.

 

LouisSavalli_0-1725370957015.png

 

12 REPLIES 12

Sunil B N
ServiceNow Employee

Hi Louis,

 

Are you able to see other data when you navigate to <instance url>/now/cwm/home?

 

Do you see shared spaces on the left panel of the workspace?

Yes, here is what I see:

 

LouisSavalli_0-1725382447920.png

 

Can you share the url you see when you hit "My work" please? ideally it has to be <instanceurl>/now/cwm/home/params/item-type/my-work

This is what I see, the URL is /now/cwm/home/params/item-type/my-work

 

LouisSavalli_0-1725560632360.png