space ID is invalid error in CWM in Xanadu

Louis Savalli
Tera Expert

I just upgraded my PDI to Xanadu and upgraded the Collaborative Work Management plugin so I can use the new My Work dashboard in CWM.  Whenever I click on My Work, I get the error below.  Any ideas?  My admin user and every demo user I have gets that same error.

 

LouisSavalli_0-1725370957015.png

 

12 REPLIES 12

Hi @Louis Savalli , Clear the cache and then try once.

 

Thanks,

Namita Mishra

I tried, no luck.  I cleared SN's cache and the browser cache.  I even tried in Edge which I never use.  Same result.

Hi @Louis Savalli ,

I would suggest you to open a case with ServiceNow support as Sunil has also mentioned.

 

Thank You!

Namita Mishra

Hi @Louis Savalli ,

Wish to know if you have raised the support case with ServiceNow?

 

Thank You!

Namita Mishra

Sunil B N
ServiceNow Employee
ServiceNow Employee

Hi Louis,

Was there any sys_ux_client_script which was not upgraded fully because of customisation during upgrade? 
If possible kindly create a case with us and we will be able to look in the instance. Or please provide access to me, I will try checking in the instance. Thanks.