SPM and JIRA Integration

[SathishkumaK]

Hi Community,

We have a bidirectional integration in place between ServiceNow SPM and Jira.

When a Jira Story is created in the Jira tool, it successfully creates a corresponding Story record in SPM as expected.

However, I’m looking for clarification on the following:

• How can we automatically associate the newly created SPM Story (from Jira) with an existing Demand in SPM?

• Additionally, is it possible to sync the Demand reference back to the Jira Story, given that we have custom fields in Jira that reference SPM data?

The goal is to ensure that when a Jira Story originates outside of SPM (i.e., directly in Jira), it still gets linked to the appropriate Demand in SPM if one exists, and this linkage is also reflected back in Jira.

Has anyone implemented such a mechanism or logic in their integration setup? Any best practices or recommendations would be appreciated.

Thanks in advance!

[Mark Manders]

Without any further information, I say that it's a bad use case. You have demands in the system and create a story in another system. It is impossible to link the story to a demand when it is created through the integration, simply because the system can't know what it is for. 

Maybe some kind of AI solution could be implemented to check on content of the story and see if it is related to the demand, but that still is no guarantee. 

Example: you create a story 'Setup AD integration to new tool xyz' which is linked to the Demand 'Provide a solution to store information about environmental conditions' for which you have decided to implement tool xyz.

Without telling Jira that it needs to send something to ServcieNow when creating the story there that recognizes it as this demand, you aren't going to get it working.