SPM Implementation Assistance

[sharhart]

Looking for input from individuals who have had a successful ServiceNow implementation.  We are a large healthcare network attempting to implement ServiceNow SPM and are seeking information on what worked/did not work for you during your implementation. 

Some areas for we are looking for input on:

• Use/set up of fields (Impact, T-shirt, Priority, etc)
• Governance groups/meetings/frequency
• Assessments
• Prioritization across multiple departments
• SLAs
• Demand workflow

[Mat10]

My experience is that SPM is a fairly bare bones layer on top of the ServiceNow platform which acts mostly as a capability demo.
To actually implement something useful for your organisation you need to run it as a project - BAs confirm requirements, developer(s) build the system to meet the requirements, testers make sure it works, etc.
You'll probably want to get a ServiceNow vendor involved to provide guidance and potentially do the hard work.

[ettawilson]

Hello,

I'd be happy to answer any questions regarding implementing SPM.  I've been working with SPM (ITBM) for 11 years and have completed several implementations in the Healthcare Provider space.  You can contact me at etta.wilson@gnis.com.

[Prashant_S]

@sharhart  Please try our new Scoring frameworks  part of Strategic Planning for prioritizing and ranking your work across departments/BU.

Adding some doc links for the same:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/alignment-planner-w.... 

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/alignment-planner-w.... 

Please mark my answer helpful if it helps you.