Test Management close-out

[tim2222]

Hi All,

Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.

We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.

TM doesn't appear to ever close the tasks that it creates. Test Cases in a plan (TMTTs) are always in the Pending state, even when the respective tests have been completed. We wouldn't want a load of Active tasks hanging around the system forever - that's going to mess with our ability to report at a task level.

There are form actions for starting ("notify") and cancelling test plans but nothing to finish a test plan. The active field is exposed on the form but changing that doesn't cascade to child test cases - plus we would want to know whether a plan closed successfully or not. Test cases themselves have a bespoke state but that isn't linked to the task state.

Why a function for duplicating test suites and tests but not test cases?

The only link I could find between TM and other modules is in the task board for projects you can add a "Test Phase" that can be linked to a test plan. This misses some obvious points to link TM into: change management (testing evidence), the CMDB for test environments.

It feels like TM is an incomplete development - even though it hasn't changed in many major versions.

I'm about to start trying to make TM "work for us" but I wondered what other peoples experience is? Am I missing something?

[Luis Franco]

Hi.

We have implemented last year test management in our environment to replace HP ALM Quality Center and we were successful, nevertheless some issues on the process.

The main points implemented to adress shortcomings of the process: 

1- It was created a Catalog item to automatically import excel sheets of test cases that were compatible with the previous software. So the test designers can continue to create the tests in excel and then import to servicenow.

2- The defect state model was changed to reflect the process in the company and added a category field to document the result of the defect.

3- We made visible a html field to the defect form to allow that screen captures could be pasted into the record without saving in a file. When you paste the screen capture to the html field it attachs to the form the image automatically.

4- We decided that the Business Users have the tester role which is costly in terms of licensing. This is because the assessments / survey interface was not suficient to get the results we would like. Maybe in future releases we can use the assessments interface to get the feedback on the tests.

The biggest advantage I believe is the OOTB connection to the projects. This is very good in terms of the Test Management process. 

I'm looking forward to implement your suggestion on the state field on the test_case_instances because this tests appear on the my work list on the homepage even when they are passed.

Hope this will be helpfull for someone down this road for test management.

Thank you.

Best Regards,

Luis Franco