The demand manager can set the state of the demand to qualify, defer, or incomplete

Attila Varga · ‎01-14-2020

There is a very good description about the Demand management on the ServiceNow's docs:

https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/planning-and-policy/r...

Let me quote some information from that document:

"The demand manager can set the state of the demand to qualify, defer, or incomplete."

"The demand management application uses the following simplified demand states.
Demand States"

...

Submitted

An accepted idea creates a demand record and the demand manager submits the demand.

After reviewing or editing the record, click one of these buttons:

Update: The demand record is updated, but the demand remains in the current state.
Screen: The demand is moved to the screening state.
Qualify The demand is moved to the qualified state.
Defer: The demand is moved to the deferred state.
Incomplete: The demand is moved to the incomplete state.
Delete: The demand record is deleted.

In the texts above you can read that the Demand manager can set the state of demand to Incomplete, when the actual state is Submitted.

The problem is, that the UI action, called 'Incomplete' is not visible on the form. Actually, there is no any UI actions in the system related to the demand and called 'Incomplete'.

My question is:

Is it a bug in the system or the documentation is not correct?

Thank you in advance!

Priyanka136 · ‎01-14-2020

Hi Attila Varga,

Can you please check this "Script Include" - "TaskStateUtil".

Thanks,

Priyanka

Attila Varga · ‎01-14-2020

Hi Priyanka Kumbhare,

The value of 'Incomplete' state is '5'. The "TaskStateUtil" script include does not contain this value.

Could you please clarify a bit what you mean?

Thanks,

Attila

Priyanka136 · ‎01-14-2020

Hi ,

Please check this "UI Action:- Submit demand", check the condition & script and try to relate.

Let me know if you have any question!!!

Thanks

Attila Varga · ‎01-14-2020

I'm sorry but I'm not sure to understand what you mean.

'Submit demand' UI action is visible if the state is 'Draft' of 'Incomplete'

If you click the this button the Demand become submitted and some fields are filled.

What should I try to relate?

Thanks!