The demand manager can set the state of the demand to qualify, defer, or incomplete

Attila Varga · ‎01-14-2020

There is a very good description about the Demand management on the ServiceNow's docs:

https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/planning-and-policy/r...

Let me quote some information from that document:

"The demand manager can set the state of the demand to qualify, defer, or incomplete."

"The demand management application uses the following simplified demand states.
Demand States"

...

Submitted

An accepted idea creates a demand record and the demand manager submits the demand.

After reviewing or editing the record, click one of these buttons:

Update: The demand record is updated, but the demand remains in the current state.
Screen: The demand is moved to the screening state.
Qualify The demand is moved to the qualified state.
Defer: The demand is moved to the deferred state.
Incomplete: The demand is moved to the incomplete state.
Delete: The demand record is deleted.

In the texts above you can read that the Demand manager can set the state of demand to Incomplete, when the actual state is Submitted.

The problem is, that the UI action, called 'Incomplete' is not visible on the form. Actually, there is no any UI actions in the system related to the demand and called 'Incomplete'.

My question is:

Is it a bug in the system or the documentation is not correct?

Thank you in advance!

Namita Mishra · ‎01-14-2020

Hi @Attila Varga ,

Thanks for asking this question & bringing attention that 'Incomplete' is not available as a button on the demand form. You can raise a documentation defect.

To your other point - "Actually, there is no any UI actions in the system related to the demand and called 'Incomplete'." - 'Incomplete' UI action is OOTB set to false. You can check it by logging as admin from left nav bar search for Process Flow and filter the records for dmn_demand table, refer the attached screenshot.

If you want to bring it to the UI, it needs to be defined in the process workflow.

Hope this answers your query.

Thanks,

Namita Mishra

Attila Varga · ‎01-14-2020

Hi @Namita Mishra

Thank you for the feedback.

Yes, the process flow object contains the definition and the 'Incomplete' state is also selectable, because this choice object is active.

So, if you put the state field to the form layout, you can select this 'Incomplete' state. By default this field is not placed to the form and this is good, because in demand management the process is managed by buttons (UI actions).

But the 'Incomplete' UI action is missing.