The HTML in the Idea form is not loading in PRD

Hola Ola
Giga Guru

‎11-04-2024 09:05 AM

Hello folks,

When I go to the Production Idea Portal, the HTML on the Description is not loading for me and others. If just displays this moving dots. 

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This is not the situation when I click on the TEST and DEV Idea Portals, which displays the correct information. 

 

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8 REPLIES 8

Paulo Costa1
Tera Contributor

‎11-25-2024 06:33 AM

I have the same situation exactly and I cannot find a reason for it. Edge works well though. I'll raise a support case with ServiceNow and post the results.

Jagadeesh5
Tera Contributor

‎02-27-2025 04:22 AM

Hi,

   i am also facing same issue after xanadu upgrade. Were you able to find the solution?

Regards,

Jagadeesh

0 Helpfuls

marina18
Tera Contributor

‎03-10-2025 09:15 AM

Hi, is there any solution for it? I have the same Problem. 

BR, 

Marina

 

0 Helpfuls

Paulo Costa1
Tera Contributor

‎03-10-2025 09:37 AM

Support was unhelpful, but eventually I figured out it was a browser cache issue.

Selecting every single option to clear cache/temp files, etc in Chrome did it for me.

0 Helpfuls