The "ITSA Unlimited - Fulfiller User"

sLuintel
Giga Expert

Upgraded our production instance to Helsinki and then received this message in my inbox.

Wanted to now if anyone could help. Is this something out of box from service now with the Helsinki upgrade?

I know I havent purchased any additinal fulfiller licenses so is this something that comes as a message with the new Subscriptions module?

The "ITSA Unlimited - Fulfiller User" subscription that you purchased, is now available for your ServiceNow instance.

Click here to review this subscription: hyperlink....

Click here for an hyperlink......


To ensure that you and ServiceNow can accurately monitor and report on subscription usage and status, be sure to allocate users to this subscription. Click here to view instructions for allocating users to the subscription.

5 REPLIES 5

Thanks Chuck.


Yes I have done that, even spoken to the account manager. However, I am not finding it very helpful. It seems to me like even they are not able to provide me with an answer. Thanks for your help!