I feel like I am missing something obvious, nevertheless, I'm missing it. We've setup an operational resource plan, with an operational work type = "Incident Management." Also, a time card category of "Incident Management" which is mapped to the operational work type.
On the time sheet portal, I'm able to add an "other" item of Incident Management and the time card is appropriately assigned the time card category and the operational plan. However, when I add an incident as a time card, and assign the resource plan to it, the time card category is "task work" and the resource plan is not associated. Is it possible to make the incident automatically select the "incident management" time card category and operational resource plan?
