Track aging/duration of project phases

[AL_432]

Hello everyone,

We have a long standing challenge of having projects sit for too long in a particular phase (e.g Initiation/Planning) and will like to find a solution to tracking aging /duration of project phases in ServiceNow. 

Helpful suggestions will be appreciated.

Much Thanks,

AL

[Saurabh Gupta]

Hi,
If you are talking about "pm_project" table, you can create a metric definition on the fields like state/phase, so that you can track the time elapsed between the states/phases.

Define a metric (servicenow.com)

[Mat10]

I don't know if it's the best method but we're doing this by creating tasks in each project for the different phases and then updating the start and end dates in those.
e.g.:
1.0 Concept
2.0 Planning
3.0 Delivery
4.0 Closure

Having the numbers in the name makes it easier to group these specific phase tasks together.