what is difference between "Key Milestone" and Milestone? has has anyone replaced with toll gates?

[Mary B1]

Can anyone give me a quick answer on what is difference between "Key Milestone" and Milestone? 

Appears to be the same as no duration 

has has anyone replaced with toll gates?

thanks much

[petrb]

Hi,

Key Milestones are visible on portfolio and/or program level (eg. via Investment portal, Portfolio or Program workbench) whereus "normal" milestones are visible only on a project level (eg. via Planning Console).

Kind regards,

Petr

[Dhiren Aghera]

Hi Mary,

Frankly speaking even for me this was something new I learned. I always heard about Milestones only having zero duration. In ServiceNow, they have one more additional fields to identify if a milestone is a key milestone. 

In the planning console, once you set your task to zero duration it becomes a milestone. 

One thing I have noticed is that your milestone won't be shown in the status reports. Only Key milestones will be shown. So in order to present the status report along with upcoming milestones you need to set them as Key milestones.

What we have done in our organisation is we have set a BR to make all milestones defaulted to key milestones. This way we don't miss them from our status reports.

Hope this helps.

[Namita Mishra]

Hi @Dhiren Aghera ,

Thanks for sharing the BR approach. 

I am thinking in future if you would like to create a milestone just for the project level visibility then it may be an issue because every milestone will be converted to the key milestone.

i think till the time, org does not have a requirement to have the project level milestone, this is a good approach. 

Thank You!

Namita Mishra

[MANISHAIDHA]

As workbench is legacy one , now where that show on portfolio and program level.