Which Setting allows the user to view knowledge articles without logging in?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2019 07:24 AM
Can anyone please confirm which option suites the above question.
Options for above question are
A)ESS Role
B)Public Setting
C)View All Setting
D)View All Role

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-26-2019 01:50 PM
If the KB Article is marked public anyone should be able to access it with the URL for that article.
Also, check below for allowing knowledge article for service portal
ServiceNow KB: Enabling public access to a v3 knowledge base (KB0564169)
Please be aware of the potential impact of setting the pages to public however (as described inthe article), as you will need to review the security settings on all of the other KB's to ensure you are not granting public access to that content unintentionally too.
Regards,
Sachin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2024 08:56 AM
Public settings!
If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.
Thank you for your consideration.