Which Setting allows the user to view knowledge articles without logging in?

Gollapudi Laksh
Giga Contributor

Can anyone please confirm which option suites the above question.

Options for above question are

A)ESS Role

B)Public Setting

C)View All Setting

D)View All Role

2 REPLIES 2

sachin_namjoshi
Kilo Patron
Kilo Patron

If the KB Article is marked public anyone should be able to access it with the URL for that article.

Also, check below for allowing knowledge article for service portal

 

ServiceNow KB: Enabling public access to a v3 knowledge base (KB0564169)  

 

 

 

Please be aware of the potential impact of setting the pages to public however (as described inthe article), as you will need to review the security settings on all of the other KB's to ensure you are not granting public access to that content unintentionally too.

 

Regards,

Sachin

Selva Arun
Mega Sage
Mega Sage

Public settings!

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

 

Thank you for your consideration.