Why are my planning console tasks reordered when importing an MS Project MPP file?

[Jordan Backerma]

When I import a project schedule from an MS Project MPP file, tasks within the schedule are out of order in the ServiceNow Planning Console. 

I get a notification that it was successful and all tasks are there but they are out of order. I have also seen child tasks get moved under other tasks (which weren't parent tasks in my MPP file). 

I have experienced this issue leveraging the Project -> Import Module as well as importing the MS Project File directly from the ellipsis in the Planning Console. 

I have tried multiple MPP files and while it is not always the same tasks moving, there seems to always be some tasks that are out of order.

Has anyone else experienced this issue and have some troubleshooting steps I could go through?

Thanks in advance!

[Audrey Tolman]

Hi Jordan,

I've run into this same issue as well but it's not happening on all files.  When I manually reorder the tasks, I sometimes get a message saying I don't have permissions, or it will let me manually fix with no problem.  This was happening in Quebec.  We just upgraded to San Diego but I haven't tried this yet to see if the issue is the same.

Interested to see the response from others.

[Jordan Backerma]

I am glad to hear I am not the only one with this issue!

I ended up submitting an incident ticket to our ServiceNow team and they suggested saving it as a 2007 MPP File Format and that actually worked.

Maybe that can work for you too?

[Julie King]

Are there any updates to this issue or comments from Service Now? I agree its an issue and some indication of strategies to try would be very helpful

[Fazal Mohammad]

@Jordan Backerma  @Julie King  @Audrey Tolman 

Can you please try to save the MicrosoftProject file in 2007 version and try to import the .mpp file (2007 version) in to the servicenow instance and check the tasks?

There is already KB article for this.

Please mark this helpful, if it answers your question. 

Thanks

Fazal